Question 1

What image formats do you accept?

Accepted Answer

We accept JPG, PNG, GIF, JPEG, TIFF, and RAW files. It is our highest priority that you’re pleased with the quality of your print. We do not print images with a resolution lower than 150 dpi.   Tips for improving your image resolution: The key to the best possible quality is finding the original photo (often kept on your computer, the photographer’s online portal, or within your smartphone library. Did you pull the image from a social account? Choosing an image from Instagram or Facebook will cause low-resolution warnings (since these platforms often shrink the size of your photo when you upload). Is the photo taken from a text message? Often smartphones shrink image sizes over text, resulting in a tiny version of the original photo. Did you upload a screenshot? This can compromise print quality significantly. We suggest uploading directly from your photo library. We’re happy to help - send us an email at motherofwilde@gmail.com and we can assist if you’re concerned about your image quality.

Question 2

Will my photo print ok?

Accepted Answer

We've included tips for how to upload a high-resolution photo for you below.
 In addition, our team looks at each order as it comes through and we will reach out if we feel like the quality of your image isn't high enough to confidently send to print. We prefer 150 DPI.   The key to the best possible quality is finding the original photo (often kept on your computer, the photographer’s online portal or within your smartphone library.
 Did you pull the image from a social account? Choosing an image from Instagram or Facebook will cause low-resolution warnings (since these platforms often shrink the size of your photo when you upload).
 Is the photo taken from a text message? Often smartphones shrink image sizes over text, resulting in a tiny version of the original photo.
 Did you upload a screenshot? This can compromise print quality significantly. We suggest uploading directly from your photo library.
 We’re happy to help - send us an email at motherofwilde@gmail.com and we can assist if you’re concerned about your image quality.

Question 3

Can you blur the background of my photo?

Accepted Answer

Yes, we can blur the background of your photo if you would like. Blurring the background is a good option so your child is the focal point of the print. If you would like the background to be blurred, just include that in the dropdown when you place your order.

Question 4

Do you offer editing for my child's photo?

Accepted Answer

We offer free, gentle retouching services of your child's photo courtesy of our retouching collaboration with Now I Lay Me Down To Sleep. This is a special option to consider before creating your child remembrance print. Visit our Retouching Request page for more information on how to submit a retouching request.   We were so thankful for their gentle retouch services when Noah was born. The skin of babies who are born still change very quickly and it was very difficult for us to see untouched photos of Noah. Our retouched photos made us much more comfortable for our family to share photos of Noah in our home and, even, share his photo with other people.  However, if you don't want to wait a few weeks with NILMDTS we can gently edit your child's photo. Be sure to select that option when you place your order.

Question 5

I'm interested in a print for my child but don't have any photos of my child.

Accepted Answer

Not to worry! If you don't have any photos you'd like to use then we are happy to use your child's birth flower as the background photo for your print, an ultrasound photo, or any other photo that reminds you of your child.

Question 6

What ink and paper do you use for your prints?

Accepted Answer

We stand behind the work we do and have taken extra steps to ensure our products meet professional print and design standards.   Our Giclee prints are produced with premium, acid-free, lignin-free paper - highly resistant to aging. Our ink-jet printing uses 7 inks to create a fluid finish with incredible resolution and color consistency. Our matte 216gsm card stock has a textured, neutral-white finish. The paper we use is a medium weight cardstock with a linen feel.    Because our paper is acid-free and lignin-free, it won't break down over time and become acidic. Lignin is the organic substance found in wood pulp that eventually breaks down into acid and turns paper yellow.   We are committed to eco-friendly production.
Our prints are made from recycled paper with 30% post consumer waste.  Our prints are sustainably packaged in 100% recycled mailers.

Question 7

How do you ship your prints?

Accepted Answer

Our prints are sealed in a clear, plastic protector, secured with a perforated board, and then shipped in a thick stay-flat mailer with locking tabs. This prevents crushing, bending and other types of damage that could potentially occur in transit.
 Our prints are sustainably packaged in 100% recycled mailers.

Question 8

When will I receive my order?

Accepted Answer

The estimated production time is 2-3 business days. Once your order has been shipped you will receive an email with your tracking information.

Question 9

Can you provide a digital file of my order?

Accepted Answer

We don’t supply a large format digital file of any order. We only produce a printed physical product.   With that said, we can always provide a small digital preview of your art print if you're wanting a preview to share before the actual print arrives in the mail. You can also reach us directly at motherofwilde@gmail.com.

Question 10

Can I cancel my order?

Accepted Answer

Yes! If you need to cancel or make changes to your order for any reason, you can do this within ONE hour of placing your order.    After one hour, your order has entered into print production, we are unable to cancel your order. Please contact us at motherofwilde@gmail.com with any questions.

Question 11

Do you accept returns?

Accepted Answer

We do not accept returns since our signature child loss prints are personalized to each child. However, we are happy to issue a replacement print in the event that your order was damaged in transit. Email us motherofwilde@gmail.com with images of the print and the package it was in (including the label) so we can submit a claim and get a new print in production for you.

Question 12

Contact us

Accepted Answer

We are available by email. Business Hours: 9am-5:00pm M-F, EST All emails are responded to within 24 hours (m-f) motherofwilde@gmail.com

Frequently asked questions